Office-based social media response management
Your social media assistant answers comments and messages in your brand voice, keeps your posting calendar on track, and flags leads and complaints to you fast. Because they work from our supervised office, replies keep going out on schedule.
What your social media assistant can take off your plate
- Reply to comments and direct messages in your brand voice
- Flag sales leads, complaints, and urgent issues to your team
- Schedule posts across your social platforms
- Draft captions and design simple graphics for your approval
- Keep your profiles current with accurate info, links, and highlights
- Take part in relevant groups and forums on your brand's behalf
- Moderate comments during live events and launches
- Research influencers and partners and handle first outreach
- Track engagement and report what's working each week
Who this role is for
Brands and local businesses whose social channels have quietly turned into a customer service line. If DMs sit unanswered for days, or you post in bursts and then go silent for weeks, a dedicated assistant brings consistency to both.
How the day-to-day works
Your assistant checks comments and messages throughout the day, answers routine questions from your approved replies, and routes leads and complaints to the right person. Between replies, they schedule the week’s posts, draft new captions, and engage in the groups that matter to your audience. Each week you get a short report on engagement and the questions people keep asking, which is useful material for your next round of content.
Why it works with Archers
Your voice, consistently
We match for personality and writing style, then train your assistant on your tone, common questions, and escalation rules so replies sound like your brand.
Covered every workday
Your assistant works full-time from our office with stable internet and power, so comments and messages are covered during the hours you set.
Someone checking the replies
Daily supervision and quality checks keep public replies accurate, on-tone, and on time. That matters on channels where every answer is visible.
Training as platforms change
Continuous skills training keeps your assistant current on platform features and practices, so you don't have to teach every update yourself.
How you get your social media assistant
Most clients go from discovery call to onboarding in 1–2 weeks.
Step 1: We learn your business
In a free discovery call, we learn your goals, workflow, and work style, so we know exactly who to match you with.
Step 2: We match you with the right VA
We handpick and train an office-based assistant in the Philippines who fits your company's goals and culture.
Step 3: We manage, supervise, and train
We handle daily supervision, HR, and quality control, so you can focus on growing your business.
Questions about your social media assistant
Will my assistant post without my approval?
Only if you want them to. A common setup: you approve new posts, routine replies go out directly, and anything sensitive comes to you first. We build your approval rules into onboarding.
Can my assistant create content as well as respond?
Yes, within reason. Your assistant can draft captions, design simple graphics from your brand templates, and schedule posts. For major campaigns or video production, they work alongside your designer or agency.
Which platforms can my assistant manage?
The ones your business uses, through the scheduling and inbox tools you already have. Tell us which channels matter most on the discovery call, and we match and train your assistant for them.
Often paired with
- Customer Service RepresentativePhone, email, chat, and ticket support that gets customers the right answer.
- Sales Development RepresentativeProspecting, outreach, and booked meetings that keep your sales pipeline full.
- E-Commerce AssistantOrders, returns, listings, inventory, and customer support for your online store.
Ready to hire your social media assistant?
Tell us what you need. In a free 15-minute discovery call, we'll map your workflow and match you with the right office-based VA.
Prefer to talk?
+1 (669) 221-5855info@Monday–Friday, 9:00 AM–5:00 PM Eastern