Office-based e-commerce virtual assistants
Your e-commerce assistant runs the daily operations of your store: orders, returns, listings, inventory, and customer questions. You get your time back for product and marketing, and someone supervised in our office keeps the store moving.
What your e-commerce assistant can take off your plate
- Process orders and make sure customers receive what they ordered
- Handle returns: create labels, issue refunds or credits, arrange exchanges
- Create and update product listings on Amazon, Etsy, eBay, and Shopify
- Produce inventory reports and schedule reorders with suppliers
- Coordinate stock levels with your warehouse or 3PL
- Maintain your store's customer records in Shopify, Magento, or WooCommerce
- Answer support tickets and join live chat conversations
- Suggest products to shoppers based on what they're looking for
Who this role is for
Online store owners who spend their days on order issues and listing updates instead of building the brand. It suits single-channel Shopify shops as well as brands selling across Amazon, Etsy, eBay, and their own site.
How the day-to-day works
Your assistant starts with new orders, returns, and overnight customer messages, then moves on to listings, inventory checks, and reorders. Low-stock items get flagged early, using the thresholds you set. Refunds and exchanges follow your policy, and anything outside it comes to you first. As you add products or channels, we extend your assistant’s training to cover them.
Why it works with Archers
A store that doesn't stall
Your assistant works full-time from our office with stable internet and power, so orders and support tickets don't wait on someone's home connection.
Trained on your store
Onboarding covers your platforms, policies, and product catalog. Continuous skills training keeps your assistant current as you add channels or products.
Quality checks on the details
Daily supervision and quality checks keep listings accurate, refunds consistent with your policy, and customers answered.
Matched to your platforms
We match for platform skills and personality, whether your store runs on Shopify, Amazon, Etsy, or several channels at once.
How you get your e-commerce assistant
Most clients go from discovery call to onboarding in 1–2 weeks.
Step 1: We learn your business
In a free discovery call, we learn your goals, workflow, and work style, so we know exactly who to match you with.
Step 2: We match you with the right VA
We handpick and train an office-based assistant in the Philippines who fits your company's goals and culture.
Step 3: We manage, supervise, and train
We handle daily supervision, HR, and quality control, so you can focus on growing your business.
Questions about your e-commerce assistant
Which platforms can my e-commerce assistant work on?
Shopify, Amazon, Etsy, eBay, WooCommerce, Magento, and other major platforms. Tell us where you sell on the discovery call, and we match and train your assistant for those channels.
How is this different from a customer service representative?
A CSR focuses on customer conversations. An e-commerce assistant also runs the store behind them: orders, returns, listings, inventory, and reorders. If your store needs both, this is the role.
How quickly can my assistant start?
Most clients complete discovery, matching, and onboarding in 1–2 weeks. Large catalogs or stores selling on several marketplaces can take a little longer to train for, and we'll tell you what to expect on the discovery call.
Often paired with
- Customer Service RepresentativePhone, email, chat, and ticket support that gets customers the right answer.
- Social Media Response ManagementComments, DMs, scheduled posts, and community engagement handled in your voice.
- CRM Data Entry AssistantClean, current CRM records: data entry, cleanup, lead research, and reports.
Ready to hire your e-commerce assistant?
Tell us what you need. In a free 15-minute discovery call, we'll map your workflow and match you with the right office-based VA.
Prefer to talk?
+1 (669) 221-5855info@Monday–Friday, 9:00 AM–5:00 PM Eastern