Virtual assistants for e-commerce businesses
Orders, messages, and listing updates don't stop when you're busy. An office-based Archers VA keeps your store running day to day, with a supervisor checking the work.
What an Archers VA handles for e-commerce teams
Keep the store running while you grow it
Online sellers wear every hat: merchandiser, support desk, inventory clerk, and marketer. When orders pick up, the slower jobs slip first. Listings go stale, customer emails wait a day too long, and stock runs out without warning.
An Archers e-commerce VA takes those daily jobs. Your VA works full-time from our office in the Philippines, with stable internet and power and a supervisor on the floor, so your store isn’t relying on a home connection during a big sale. We train your VA on your platforms and policies, and we check the quality every day.
You get your time back for product, marketing, and growth.
Product listings
Write and format product titles, descriptions, and specs, upload images, and proofread every listing before it goes live.
Customer service
Answer customer emails, chats, and calls about orders, shipping, and returns, and resolve routine issues using your policies.
Orders, returns, and exchanges
Process orders, track shipments, and handle returns and exchanges so customers get updates without having to ask.
Inventory and sales records
Track sales, returns, and restocks, keep inventory counts current, and keep sales records ready for your bookkeeper.
Listing maintenance
Keep prices, stock levels, and product details accurate across your channels, and refresh listings with better keywords and photos.
Store setup
Set up new storefronts and product catalogs on platforms like Shopify, Amazon, and Walmart Marketplace, to match your brand guidelines.
Email marketing support
Build and schedule campaigns in your email platform, keep subscriber lists clean, and report opens, clicks, and sales.
Social media
Schedule posts, reply to comments and messages, and keep your brand active on the platforms your customers use.
Product sourcing and logistics
Research products and suppliers, request samples and quotes, track inbound shipments, and flag low stock before items sell out.
Marketplace ad support
Set up sponsored product campaigns from your plan, monitor spend and performance daily, and report results so you can adjust budgets.
Recommended roles
- E-Commerce AssistantOrders, returns, listings, inventory, and customer support for your online store.View role
- Customer Service RepresentativePhone, email, chat, and ticket support that gets customers the right answer.View role
- Social Media Response ManagementComments, DMs, scheduled posts, and community engagement handled in your voice.View role
- BookkeepersReconciliations, expense tracking, and clean books, kept current every week.View role
Why office-based assistants are more reliable
Your VA isn't working alone from a kitchen table. They work from our office in Dasmariñas, Cavite, with a team around them.
Stable internet and power
Your VA works on office infrastructure, not a home connection. No home-setup risks.
Daily supervision and quality control
Supervisors work on the floor every day, and quality checks are part of the routine.
Continuous skills training
Training doesn't stop after onboarding. Your VA keeps building skills for your workflow.
Personality and skills matching
We assess your goals, tools, schedule, and work style, then match a VA who fits.
Fully managed from our Philippine office
HR and day-to-day management are handled by our team in Dasmariñas, Cavite.
Questions from e-commerce teams
Which e-commerce platforms can your VAs work in?
Your VA works in the tools you already use, such as Shopify, Amazon Seller Central, or Walmart Marketplace, plus your help desk and email platform. When we match your VA, we look at the platforms you run on, then train them on your specific setup and procedures.
Will my VA make refund and return decisions?
Only within the rules you set. Many stores let their VA approve standard returns and exchanges up to a set limit and send everything else to the owner. You decide the limits. Your VA follows them, and a supervisor checks the work.
Ready for an assistant who actually shows up?
Tell us what you need. In a free 15-minute discovery call, we'll map your workflow and match you with the right office-based VA.
Prefer to talk?
+1 (669) 221-5855info@Monday–Friday, 9:00 AM–5:00 PM Eastern